Water Safety Certification

Policies, Terms & Conditions

We understand that cancelations happen. You can cancel anytime prior to 24 hours before your booking start time. Cancelations that occur within 24 hours will be charged at 50%. This is because it is difficult to recover lost wages for your sitter(s) and our team with such short notice. Illness cancelations - We will waive the cancelation fee if the client presents a doctor's note verifying the illness of one of the children listed on the booking, or the illness of one of the parents/guardians listed on the booking. We will honor the illness exception for an additional 24 hours after the cancelation and process a refund once the doctor's note has been verified. Failure to pay the 50% cancelation fee will result in the scheduled sitter(s) arriving ready to babysit. Once the sitter(s) have arrived the full amount of the booking must be paid to the sitter prior to her leaving the property. Failure to pay for agreed services- We will contact local authorities to assist the sitter(s) in recovering her/their booking fee(s) from clients. Failure to pay agreed service fees per terms and conditions is theft according to Florida Statute 812.012. Theft of services will be reported to the local police or sheriff department immediately upon refusal to pay the agreed amount or within the same day as the canceled booking. Canceling credit transactions for agreed fees is theft under FL statute 812.02 and it is also credit card fraud which is a federal crime. Theft and Credit Card Fraud will both be immediately reported to the state of Florida and the clients' home state as well as charging and issuing credit card companies. All theft will be reported to the local authorities in our local jurisdiction. We take theft from our sitters/team and credit card fraud seriously.

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